Support

Luminet offers 24/7/365 days support to our business customers. Once you become a customer of Luminet we will provide you with an access code to reach our engineers during non-office hours. They will handle and register your call and will give follow up as well, according to the SLA of your choice.

In all instances you will be given a trouble ticket number. This ticket number enables Luminet to administrate your comments and to follow up on the incident in a timely manner.. We can only close the ticket number if the customer gives permission to do so.

When you contact Luminet support please make sure that you have the following information ready:

  • Name and company name;
  • Contract number;
  • Trouble ticket number (if available) ;
  • How can we reach you in case your telephone number is disconnected.

    • Do you need support? Please contact us at:

    Tel: +506 2430 9950. Please have your support code ready when calling outside office hours.

    You can also connect to our skype account for instant messaging. Our username is "luminetcr".

    Our regular office hours are from 08.00 am until 17.30 pm.

    For your convenience we offer you a copy of our SLA for download. Please make sure you have a PDF reader installed to view the SLA.

    Luminet SLA